Product Specialist

Location: Boston, MA

Department: Client Services

Type: Full Time

Min. Experience: Mid Level


Job description

CrunchTime! Information Systems ( is looking for Product Specialists to implement, support and train our best-of-breed management application for the restaurant and hospitality industry. If you possess the drive for excellence, pride in a job well done, and desire to be part of a team that is dedicated to being an industry leader, then we want to hear from you. Currently we are experiencing substantial growth and are looking to add to our Client Services Team.  Our Product Specialists are responsible for working directly with our world-class customers to implement, train and support our applications.  This is a vital role within our organization and it will be necessary to consistently provide the highest levels of customer service.  This is a fast-paced environment and you should be able to effectively multi-task in order to meet tight deadlines.  Our customers are located all over the world and candidates must be willing to travel both nationally and internationally.


Desired Skills and Experience

The successful Product Specialist will possess the following:

Excellent troubleshooting skills 
Professional customer service and presentation skills
Experience working with ERP systems is desired
Ability to train/teach disparate users
General understanding of web technologies and relational databases (Oracle)
Project management skills
Understanding of basic accounting principles
Willingness to travel up to 50% to client locations
Experience working in the restaurant, cruise, or hospitality industries
Bachelor Degree in Business or the like


About CrunchTime!

We're the Back-of-House Guts that Powers the Front-of-House Glory. We are the Back Office Solution for Restaurants.

CrunchTime! Information Systems is a global leader in strategic enterprise solutions for the restaurant, cruise, foodservice and hospitality industries. Founded in 1995, CrunchTime’s mission is to provide exceptional technology tools and solutions to help our customers reduce food & beverage costs, drive labor efficiencies, and better manage the quality and consistency of their food service operations.

Today, the largest, best known hospitality brands in the world leverage CrunchTime’s technology expertise, award-winning client service, robust functionality, and passion for success to drive their businesses.

CrunchTime has a very generous benefits package including: medical, dental, vision, 401k match, education assistance, parking reimbursement, subsidized gym membership, weekly catered breakfast and lunch, "Frosty Fridays", PTO, company outings, and much more!

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