Product Specialist/Client Services

Location: Boston, MA

Type: Full Time

Min. Experience: Mid Level

CrunchTime! Information Systems (www.crunchtime.com) is experiencing record growth and is looking for high-energy professionals who can enhance our organization and contribute to the evolution of our suite of world-class enterprise management products. If you possess the skills and the desire to be part of a team dedicated to industry leadership, we'd like to hear from you.

As part of our Client Services Team, our Product Specialists are responsible for working directly with our world-class customers in the restaurant and hospitality industries to implement, train and support our applications. This is a vital role within our organization and it will be necessary to consistently provide the highest levels of customer service.  This is a fast-paced environment and you should be able to effectively multi-task in order to meet tight deadlines.  Our customers are located all over the world and candidates must be willing to travel both nationally and internationally. 

Desired Skills and Experience:

BA or BS degree
Experience working in the restaurant, cruise, or hospitality industries
Excellent troubleshooting skills 
Professional customer service and presentation skills
Experience working with ERP systems is desired
Ability to train/teach disparate users
General understanding of web technologies and relational databases (Oracle)
Project management skills
Understanding of basic accounting principles
Willingness to travel up to 50% to client locations

Benefits:

CrunchTime employees enjoy a competitive salary, depending on experience, plus access to a progressive benefits program which includes the following:

Health and dental insurance.
Vision plan.
Disability insurance.
Life and AD&D.
Flexible Spending Accounts for dependent and medical care.
Generous Paid Time Off Plan
401K Plan with employer match.
Employee Assistance Program (EAP).
Educational assistance for approved courses.
Commuter benefits including parking reimbursement.
Catered lunch every Friday.
Bagels every Tuesday.
Frosty Fridays.
Generous Employee referral bonus.
Community volunteer program.

 

 

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